MSPs and solution providers have come to love remote control applications as a means to reach out and troubleshoot client PCs. After all, any tool that can eliminate a site visit can save time, reduce costs, and ultimately service a client better. Remote control applications have become almost ubiquitous for support staff, as well as help desks and are often integrated directly into a remote monitoring and management platform or an ITSM (IT Systems Management) tool. Those tools include the...
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