Hundreds of MSPs have anonymously shared their honest opinions of what they love and loathe about their vendor partners in an exclusive report by CPI.
The MSP State of the Market report covers five technology areas: security; RMM; PSA; backup and business continuity; and software. MSPs have told us what they really look for in their vendor partners from each category, giving us frank feedback on what keeps them loyal and invested, as well as what could make them switch to a new vendor partner.
Some MSP repsondents slammed their vendor partners for taking a short-term approach to the managed services market.
"Let's not forget that many vendors have shifted to the MSP-enabled model for their share price benefit - not the channel's," they said.
"They should be honest with partners looking to become MSPs. It is like buying a puppy - it isn't just for Christmas. You have to think about the next 10 years, or at least the next five. The moment you sign your first MSP five-year contract you become an MSP for the next five years."
The report also offers a rare glimpse into the inner workings of MSPs operating across Europe and the US today. Our research finds that more than two thirds of MSPs are still running an "operationally immature" model where they are not selling a standardised and fully managed package.
Click here to download your full report free of charge, following a brief registration process.
Some say performance, others say money but it may be systems and processes that carry the day
CPI breaks down the reseller's financial results by region
Printing boss Enrique Lores will take over as CEO on 1 November
'Security is broken and we are out to fix it' - VMware's Pat Gelsinger on acquiring Carbon Black and Pivotal
VMware CEO defends acquisition as investor suggests Carbon Black is not 'the cream of the crop' in the security market