We catch up with ScienceLogic to talk about its success and what the channel means to the company.
Outline your channel strategy.
ScienceLogic is building a global channel of partners who address the needs of mid-market and enterprise customers in IT operations management and automation, especially in complex and dynamic multi-cloud and hybrid IT environments.
Our partners add value to their clients by creating solutions that leverage ScienceLogic's unique AIOps capabilities. Creating new AIOps-based architectures will enable our partners to create long term recurring revenue streams and committed customer loyalty. Channel AIOps thought-leaders will become higher-value trusted advisors and thus generate new clients and client value. The new AIOps market opportunity is growing rapidly, and according to Gartner, 30 percent of enterprises will adopt an AIOps platform by 2023. This will have massive benefit for channel partners, who must shift from reselling product to more cloud and service-oriented practices.
What was the highlight of 2018 for your business?
On 1 May 2018, ScienceLogic launched our AIOps product strategy. This included new product direction, services opportunities and partner programs. Our AIOPs strategy is a multi-year plan to garner a larger share of the projected $11.1 billion addressable market.
What does it mean for your company to win this award?
Winning the Innovation Award is an accomplishment of which our entire company can be proud. The team has worked exceedingly hard on our new vision and this award validates that great effort. Winning the Innovation Award is further validation of our progress in leveraging artificial intelligence and machine learning to speed the IT organization's ability to respond to critical application and infrastructure problems and to reduce their dependency on manual processes and legacy tools. The Innovation Award helps us raise awareness of ScienceLogic's capabilities in this important area.
How does your company work to ensure it is delivering innovation?
ScienceLogic listens to its partners and customers. We must learn about changes in markets, customer behaviors, new technologies, new solutions and many other things. We stay in close contact with our channel partners, as well as complementary vendors to ensure our innovation is targeted on where the market is headed.
What has been your company's greatest channel achievement in 2018?
Shifting our channel strategy to align with ScienceLogic's AIOps direction was a big achievement. Messaging, training and tools all had to be updated or created from scratch. ScienceLogic has been heartened that many of our strategic partners have created new architectures and practices around AIOps.
What difference will winning this award make to your business in 2019?
With the validation of the Innovation Award, ScienceLogic will push even harder in 2019 to bring more partners into the world of AIOps, ITSM and ML so they can add more value for their clients. We will be looking for new partners to join us on this journey into the next generation of hybrid IT and cloud. The award lends significant credibility to this effort and helps customers recognize the progress we are making.