Is customer experience 'a game changer' for MSPs?

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Is customer experience 'a game changer' for MSPs?

Do NPS scores and customer feedback forms really matter to the managed services community?

When it comes to being an MSP, there are so many more things to think about now than perhaps 10 years ago. Much ink has been spilled about the challenges in recruitment, competition and market saturation that MSPs face. For those players that want to stay ahead of the game and ensure they have the capacity to weather these storms, focusing on the customer's experience is key. Holding on to your customers is not a right, it is something you have to work at, just like bringing on new customers....

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