Service Leadership CEO on the 'counter-intuitive' hallmarks of an elite MSP

Doug Woodburn
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Service Leadership CEO on the 'counter-intuitive' hallmarks of an elite MSP

MSPs should be convincing 90 per cent of their customers to adopt identical technology and their 'full meal' rather than a la carte services, Paul Dippell tells Channel Partner Insight in this exclusive interview

What makes a high-quality, operationally mature MSP? The answers to this question are the same the world over, and are also sometimes counter-intuitive, according to Paul Dippell, CEO of Service Leadership, which claims to be the world's largest benchmarker of managed service providers. Dippell (pictured) revealed to Channel Partner Insight that the highest-performing MSPs that Service Leadership tracks have 90 per cent of their customers running the same technology stack. The same prop...

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