Channel Partner Insight's 2019 European MSP Innovation Awards showcased innovation and best practice in the managed services sector. Photos and the list of winners from the awards can be found here and here. We grabbed a few of the MSP bosses present at the event - held on Wednesday in London's Oxo Tower - to ask them what they think a typical MSP will need to look like in five years' time. Greater use of AI, machine learning and automation was a recurring theme, alongside investment in...
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