Forrester principal analyst Jay McBain shares his top ten channel predictions

Last year ended up being a tale of two cities for the channel. On one hand, customers and governments recognized partners as an essential service and central to their ability to rapidly respond to a worsening pandemic early in the year. With catlike reflexes, the IT channel emptied the laptop supply chain and became unified-communications-as-a-service experts to deploy a new remote topology around the world. Check out how I did on last year's predictions here. The remote topology also required...