Zoom announces intention to acquire Solvvy to build new contact centre

The video communications giant has entered into a definitive agreement that will see it add Solvvy’s proprietary technology

clock • 2 min read
Zoom announces intention to acquire Solvvy to build new contact centre

Zoom has announced plans to acquire Solvvy as it looks to drive its contact centre expansion. The video communications giant says it has entered into a definitive agreement to acquire Solvvy, which offers a conversational AI and automation platform for customer support. The deal will see Zoom add Solvvy's proprietary technology to broaden the offering of the recently launched Zoom Contact Centre. This will see customers "benefit from an automated, integrated, and easy-to-deploy conta...

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