Why the next 12 months will make or break Cisco's channel
Cisco has won the channel's loyalty with its customer experience strategy, but its biggest challenge is still to come, argues CPI editor Josh Budd
This year's Cisco Partner Summit was set to be a big one. Last year, the message from Cisco's channel team was that momentous changes are coming, and partners have 12 months to align themselves with Cisco's new customer experience strategy. The message to partners was nuanced and sophisticated; it recognised that its channel leaders are running the day-to-day operations of businesses with hundreds if not thousands of employees. If change is going to happen, said Cisco, it must be realistic and...
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