Join us as we chat with our CIAs 2018 winners about everything channel
We catch up with Pegasus Technologies to talk about its success and what the channel means to the company.
Outline your channel strategy.
Pegasus Technologies' strategy is to continue being a customer service company first, and a technology company second. Focusing on long-term client relationships, we pick the best possible solution for each client engagement, and often that means engaging with multiple channel partners and focusing their support and integration on our clients' business objectives.
What was the highlight of 2018 for your business?
In 2018, our highlight was how well our recommendations protected our clients from cyber attacks. Criminal ransomware and phishing efforts reached an all-time high, and while there is no single technological solution that will keep a business totally safe, we were delighted to help our clients weather the ongoing cyber storm with relative ease.
We took a layered, multi-prong approach that included targeted employee training and assessment, ransomware-resistant disaster recovery protocols, and much more. Key security features are delivered to clients as a standard benefit, not an upcharge.
What does it mean for your company to win this award?
We are thrilled to be recognized by Channel Partner Insight as a leading MSP two years in a row. Pegasus follows Channel Partner Insight's news and reporting on developments in IT, and it has a strong feel for the challenges facing our industry. Everyone at Pegasus appreciates the need to stay on the cutting edge of technology, while staying rooted in the understanding of how technology impacts business and people. This award helps confirm that our strategy of putting people first is helpful to both the channel and our bottom line.
How does your company work to ensure it is delivering innovation?
Pegasus is continually evaluating new technologies and services from companies in the channel to determine what may meet a business objective of our clients. We look for reliability, completeness, how well a new offering integrates with existing solutions, and true ongoing cost, to help educate clients on a value matrix. We listen to client needs by conducting regular meetings with key decision makers. We participate in multiple industry conferences to provide feedback to vendors and discuss problems and solutions with other MSPs.
What has been your company's greatest channel achievement in 2018?
Our company's greatest channel achievement in 2018 is continuisng to integrate key best-of-breed solutions from a variety of vendors, despite a never-ending tide of mergers and acquisitions of channel providers. We've delivered a smooth experience to our clients through exhaustive testing, communicating with channel partners, and insisting on excellence with a client-centric mindset.
We are proud to be the CPI MSP of the Year. With excitement, we will announce this achievement to our clients, partners and prospects, and perhaps most importantly, share the congratulations on a job well done with our staff, because without them, the award would not be possible.