SherWeb answers our five crucial questions for MSPs

clock • 2 min read

Winner of the MSP Ally of the Year award at our MSP Innovation Awards in New York, we put our five crucial questions to SherWeb's account executive Nicholas Ford

Winner of the MSP Ally of the Year category at CPI's MSP Innovation Awards in New York, we put our five crucial questions to SherWeb account executive Nicholas Ford.

1) What will a successful MSP look like in three to five years' time?

Future success with MSPs will mean complete solutions being provided to customers and partners. Partners need to consider providing an inclusive service that can serve SMBs while providing IT support staff for larger organizations.

2) What has been the most important development in the MSP space over the last 12 months?

The growth of security as-a-service. Having companies focusing on securing customers on behalf of them, and providing partners the ability to actively monitor their clients with the proper tools. This allow them to focus on the business growth needs of their customers with respect to their IT while also providing them with enterprise grade security systems.

3) If an MSP had to invest in just one new technology, which one should they pick and why?

Infrastructure as-a-service. So much is going full cloud now, and with the upcoming end-of-life opportunities at play; Windows 2008 R2, SQL 2008 as examples, now is the time to jump into IaaS.

4) Do you think MSPs should be outsourcing core functions such as their helpdesk and security services?

If it isn't a focus, yes. There are so many providers out there who have the infrastructure in place to focus on core support modules, that if you are not willing or able to invest yourself, then you shouldn't. Partners more likely than not, will not be able to offer their customers with the top-tier solutions that they deserve, especially when we consider cost.

5) What's the biggest threat to an MSP's business today?

Unwillingness to keep up with, accept and adapt to the constant changes in technology. This is very much the case when it comes to new cloud technology

More on Managed Service Provider (MSP)

New speakers announced: Inside Track 2023

New speakers announced: Inside Track 2023

CPI’s Inside Track is set to go live April 19 featuring leading channel execs who will explore some of the most prevalent trends in the cybersecurity market

Kelsey Rees
clock 20 March 2023 • 1 min read
(From left to right) Guy Golan, Scott Nursten and Mark Overton

MSP Transform: 'Our job is to collaborate with each other… I know that's difficult, there's a lot of egos in the room'

CRN’s MSP-led event heard leaders get candid on predicted spending shifts and how best to utilise cybersecurity

Kelsey Rees
clock 20 October 2022 • 2 min read
Hege Støre to take over as CEO of Nordic MSP Advania

Hege Støre to take over as CEO of Nordic MSP Advania

She will take the reins in November after joining the group in 2021 following its buy of Visolit

Kelsey Rees
clock 13 October 2022 • 1 min read

Spotlight on

Russia's Winter Vivern steals government emails through Zimbra flaw

Russia's Winter Vivern steals government emails through Zimbra flaw

The threat group is targeting entities in European governments that support Ukraine in the war

John Leonard
clock 31 March 2023 • 2 min read
Airbus parks talks with Atos for minority stake in security business

Airbus parks talks with Atos for minority stake in security business

The Aircraft builder was in talks to acquire a 29.9 per cent stake of Evidian

Andrea Gaini
clock 30 March 2023 • 1 min read
Pax8's EMEA expansion: 'We want to be the best localised support for MSPs in every corner of Europe'

Pax8's EMEA expansion: 'We want to be the best localised support for MSPs in every corner of Europe'

EMEA boss Harald Nuij outlined his land and expand game plan and how cloud services have evolved into a significant piece of the MSP business

Andrea Gaini
clock 29 March 2023 • 4 min read
European security spending will grow 10.6 per cent in 2023 - IDC

European security spending will grow 10.6 per cent in 2023 - IDC

The study found the finance sector will have the highest spending in Europe

Andrea Gaini
clock 28 March 2023 • 2 min read