MSPs: Is your outsourced helpdesk making you a commodity?

clock • 5 min read

Today's MSP must deliver stellar customer experiences, especially in this fast commoditization of the market. Master service providers strive to build a commonality they intend to scale. This commonality is destroying the originality of the MSPs they service, argues Ray Stasieczko

Commonality is the road to commodity In my experience of outsourcing the helpdesk with two different MSPs, I conclude the better option for MSPs is to build and operate their own. Especially those that strive to stand out from the crowd. All MSPs need supporting vendors. However, MSPs must also differentiate themselves in a crowded field.    Vendors who support MSPs are tools to help that MSP deliver better experiences to their end users. MSPs must search and explore all that can imp...

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